In 2017 Arriva came to Vindico with a unique problem. Cardiff Central Station is among the busiest stations in the UK on an event day, due to the location and it being the only station in the centre. Some event have upwards of 40,000 passengers queuing.
Keeping that many customers informed was a challenge, and Arriva had taken the steps to install Screens in each of the external queuing areas informing the public of the next train. This was done with a laptop connected to each TV, and PowerPoint, manually edited each time there was a change.
We did what we always do, took a blank piece of paper and asked, "What do you want to achieve?"
The answer was simple, they needed one, not six, people to control a system and ideally from a single location.
The video testimonial from Chris Davey, Head of Customer Communications on the right can tell you how we delivered such an outcome.
In 2017 Arriva came to Vindico with a unique problem. Cardiff Central Station is among the busiest stations in the UK on an event day, due to the location and it being the only station in the centre. Some event have upwards of 40,000 passengers queuing.
Keeping that many customers informed was a challenge, and Arriva had taken the steps to install Screens in each of the external queuing areas informing the public of the next train. This was done with a laptop connected to each TV, and PowerPoint, manually edited each time there was a change.
We did what we always do, took a blank piece of paper and asked, "What do you want to achieve?"
The answer was simple, they needed one, not six, people to control a system and ideally from a single location.
The video testimonial from Chris Davey, Head of Customer Communications on the right can tell you how we delivered such an outcome.
In 2017 Arriva came to Vindico with a unique problem. Cardiff Central Station is among the busiest stations in the UK on an event day, due to the location and it being the only station in the centre. Some event have upwards of 40,000 passengers queuing.
Keeping that many customers informed was a challenge, and Arriva had taken the steps to install Screens in each of the external queuing areas informing the public of the next train. This was done with a laptop connected to each TV, and PowerPoint, manually edited each time there was a change.
We did what we always do, took a blank piece of paper and asked, "What do you want to achieve?"
The answer was simple, they needed one, not six, people to control a system and ideally from a single location.
The video testimonial from Chris Davey, Head of Customer Communications on the right can tell you how we delivered such an outcome.
In 2017 Arriva came to Vindico with a unique problem. Cardiff Central Station is among the busiest stations in the UK on an event day, due to the location and it being the only station in the centre. Some event have upwards of 40,000 passengers queuing.
Keeping that many customers informed was a challenge, and Arriva had taken the steps to install Screens in each of the external queuing areas informing the public of the next train. This was done with a laptop connected to each TV, and PowerPoint, manually edited each time there was a change.
We did what we always do, took a blank piece of paper and asked, "What do you want to achieve?"
The answer was simple, they needed one, not six, people to control a system and ideally from a single location.
The video testimonial from Chris Davey, Head of Customer Communications on the right can tell you how we delivered such an outcome.
